Twice Shy

Twice shy customer privacy notice
Registered name: Grandiflora co

This privacy notice tells you what to expect us to do with your personal information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details: privacy@twiceshy.studio

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:
• Names and contact details
• Payment details (including card or bank information for transfers and direct debits)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:
• Names and contact details
• Addresses
• Purchase or service history
• Account information, including registration details

We collect or use the following personal information for recruitment purposes:
• Contact details (eg name, address, telephone number or personal email address)
• Education history (eg qualifications)

We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Correspondence

Lawful bases and data protection rights

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for recruitment purposes are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

• Directly from you

How long we keep information

We keep client contact details and billing information for as long as a client contract is active. These details are deleted after the last applicable tax year has passed.

Who we share information with

Data processors
Accounting
This data processor does the following activities for us: They process invoices and payments from clients

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated
16 January 2025

COOKIE POLICY

Effective Date: 15 April 2025

Your privacy is important to us. This Privacy & Cookie Policy outlines how we collect, use, and protect information when you visit our website.

1. Information We Collect

When you visit our site, we use Google Analytics to collect general information about your visit, such as:

Pages visited

Time spent on the site

Approximate geographic location (based on IP address)

Device and browser type

Referral source (how you found the site)

This information is collected anonymously and cannot be used to identify you personally.

2. How We Use This Information

We use the data collected through Google Analytics to:

Understand how visitors use our website

Improve the performance and content of our site

Monitor traffic and user behavior patterns

We do not collect or store any personally identifiable information (PII) such as names, email addresses, or login details.

3. Cookies

Google Analytics sets cookies in your browser to help us analyze how users interact with our site. These cookies:

Are small text files stored on your device

Do not collect personal information

Help track metrics like session duration and bounce rate

You can manage or disable cookies in your browser settings at any time.

4. Data Sharing

We do not share your information with third parties, except as required by law or as part of the analytics services provided by Google.

Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can read Google’s privacy policy here: https://policies.google.com/privacy

5. Your Rights

You have the right to:

Opt-out of Google Analytics using this browser add-on

Control cookie settings via your browser

Contact us with any privacy-related questions

6. Contact Us

If you have any questions about this policy, please contact us at the email address listed on our contact page.